Am I really like that?

Sometimes life holds up a full length mirror and I find myself staring into my own eyes asking, "Am I really like that?"  I am all for introspection.  I try hard to look inward, to really see myself, to recognize when I act out of fear, when I misrepresent the truth, when I am not gracious and a million other things I can't begin to list.  I try to understand the root of those behaviors, what's behind the impatience or the stress, those things are typically symptoms, right? And not the root cause.  For instance, my resentment towards my husband last week really wasn't about what he was or wasn't doing, it was about my own needs not being met and my inability to ask for what it is I need.  It's a vicious cycle sometimes, but when we can find the seed, so to speak, we can typically eradicate the problem.
About six weeks ago, I told my husband I felt like I was drowning in housework.  I feel like with all of us home this summer, I can't begin to keep on top it.  I can do the surface stuff, the laundry, straightening up, dishes, etc.  It's the deeper cleaning that I can never seem to find (or make) the time for.  I could feel it wearing on me.  I was having a hard time relaxing at home, knowing the floors needed mopping, bathroom disinfected.  It's the last thing I want to do after the kids are in bed at night, a girl needs some down time.  Enough of my justifying here, my husband being the man he is, wanted to fix it.  That is what men do, bless their hearts, solve problems.  He called a couple of cleaning services, scheduled appointments for them to come and give us a bid and we picked one.  They cleaned our house that week and have come back every other week to do the same.  Having a cleaner house has been great.  What hasn't been great is my interaction with the company... an incorrect bill, the cleaners showing up unexpected, showing up 2 hours late.  With 3 kids at home, it's definitely easiest on all of us, if we can leave the house when they arrive and be gone for the duration.  I have rearranged my schedule to make that happen and then they don't come when they say they will.  It happened again today and I was really frustrated.  I called the office and as I talked with the office person, I could tell she thought I was nuts.  It struck me as to how inflexible I must appear to her.  After I told her this was not going to work for me, that I was frustrated with the communication, or lack there of, she said, "I'm sorry, but I can't have them there at an exact time.  It's 2 minutes past 11:30 .  I know they were planning to be there around 11:30 and you can either leave the door unlocked or wait if you want them to come. "  I could tell by the tone of her voice that she was over it, me, too.  We got disconnected, the joys of cell phones and I dropped my kids off and headed to yoga.  She called back in the mean time, I didn't answer and made myself spend a few minutes just breathing and letting go of the irritation I felt.  I called her back, we had a much more pleasant conversation and it all worked out, today. 
 I'd like to think I am flexible, that I am able to let things go and am not rigid about how life has to happen.  I've witnessed this quality in others and it isn't one of my favorites.  I'm not sure if it fear of unknown, I think it is more about feeling out of control.  I don't have any answers, I think this is one I need to sit on.  It probably sounds like I am making a bigger deal out of this than need be.  I'm not.  I just got myself all worked up today and wasn't able to clearly articulate my needs, again, and that made me feel stressed out and on edge.  I'm not usually like that, am I?  Just kidding.